Mount Vernon Computer Repair provides scam and identity theft help in Northern Virginia for people who have been targeted by tech support scams, fake pop-ups, phishing emails or account takeovers. We check your computer and phone for remote access tools and malware, secure your email and important accounts, and help you understand what happened.
Being targeted by a scam is upsetting, and many of our clients feel embarrassed. There is no need. These schemes are designed to fool careful people. We handle the technical recovery calmly and privately, and point you to the right next steps with your bank and the authorities.
What sets us apart
Calm and Private
Discreet help with no judgment, at your home or remotely.
Thorough Cleanup
Remote access tools, malware and suspicious settings removed.
Accounts Secured
Passwords changed and two-step sign-in turned on for key accounts.
How we help after a scam
Remote access removal
Software scammers install, such as AnyDesk or TeamViewer, found and removed.
Malware & virus cleanup
Your computer scanned and cleaned, with protection set up afterward.
Email account recovery
Hacked email accounts recovered and secured.
Password reset & MFA
Important passwords changed and two-step sign-in turned on.
Phone & tablet checks
iPhones and Android phones checked for unwanted access.
Identity protection steps
Guidance on credit freezes, fraud alerts and reporting identity theft.
Fake pop-up help
Scam warning screens closed and their source removed.
Prevention for the future
Practical habits and settings that make the next attempt easy to spot.
Secure again, with peace of mind
We help you close every door the scammer opened, and make sure you feel confident using your technology again.
What customers say
I reached out via the web and Daryl was very responsive, provided a quote immediately, and took time to walk me through the problem, potential solutions, and helped me identify the best way forward. They diagnosed problems and replaced my hard drive. I had my computer back within 48 hours, and working better than before!Read full review
I and other members of my family have been customers of Mt Vernon Computers for many years. Daryl is trustworthy, professional and knowledgeable. I call him because I know that he responds in a timely manner, and that his advice is honest and in my best interest.Read full review
Daryl has always done exactly what needs to be done, for the price quoted, and in the time estimated. He doesn’t take advantage of my relative tech ignorance, and answers all of my questions – even the stupid ones. You can’t go wrong.Read full review
Frequently asked questions
I let a scammer into my computer. What should I do?
Disconnect the computer from the internet, do not log into banking, and call us. We remove any remote access, check for malware and secure your accounts.
Can you recover my hacked email account?
In most cases, yes. We work through the provider’s recovery process and then secure the account with two-step sign-in.
What should I do about identity theft?
Contact your bank, place a credit freeze, and report it at IdentityTheft.gov. We handle the technical side and help you secure your devices and accounts.
How can I tell if a message is a scam?
Practice with our Scam or Legit tool, and call us before you click anything that feels uncertain.
When are you available?
Seven days a week, 10 AM to 9 PM, on-site or remotely.
Scam help in your town
We come to homes and offices across Northern Virginia, seven days a week from 10 AM to 9 PM. Choose your town for local details.
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More ways we help
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Tell us what’s going on and where you’re located. We’ll find a time that suits you and take care of the rest.