Service Guarantee & Refunds

No Fix, No Fee

If we can’t fix the problem you asked us to fix, you don’t pay for that repair. Before we start, we’ll explain what we plan to try and make sure you’re comfortable going ahead.

Before any work begins

• We talk through the problem with you and explain your options in plain English.
• We get your OK before starting, and check with you again before doing anything you didn’t expect.
• If a repair isn’t worth it – for example, if replacing the device makes more sense – we’ll tell you honestly.

If you’re not happy

Please tell us as soon as you can by calling (703) 635-4265 or emailing info@mtvernoncomputers.com. We’ll listen, look at what went wrong, and work with you to make it right – whether that’s coming back to fix it or discussing a refund.

Parts and products

• Parts and products we buy for you, such as a new drive, router or printer, are covered by their manufacturer’s warranty.
• Computers we sell come with the terms described on that product’s page or your receipt.
• If a part or product was bought for you and you no longer need it, we’ll help with a return where the seller allows it.

How refunds are paid

Approved refunds go back to the original payment method whenever possible.

Free tools

Our online checkups and quizzes are free, so there’s nothing to refund.

Contact us

Questions about this page? We’re happy to help.

Mount Vernon Computer Repair LLC
Doing business as Mount Vernon Computers
Phone: (703) 635-4265
Email: info@mtvernoncomputers.com
Hours: every day, 10 AM–7 PM
Serving homes and small businesses across Northern Virginia