A blue screen or sudden restart on a Mount Vernon computer is usually a sign of one specific problem, such as a bad driver, failing memory or overheating. We read the crash logs and test the hardware to find it.
We visit homes in Fort Hunt, Hollin Hills and Belle Haven and work through the problem with you. Once we find the cause, we fix it and test the computer to make sure the crashes are gone.
Why Mount Vernon neighbors call us
Error Logs Read
We read the crash reports Windows saves so the repair is based on evidence.
Stress Tested
We run the computer under load before we leave to confirm the crashes have stopped.
Crash History Reviewed
We look back through weeks of error logs to spot the pattern.
What We Troubleshoot
Blue screen errors
We read the stop codes and crash dumps behind blue screens to find the real cause.
Freezes and lockups
Freezes and lockups are tracked to software, heat or failing hardware and fixed.
Random restarts
Computers that restart without warning are checked for heat, power and driver problems.
Conflicting drivers
Two drivers fighting over the same device can cause crashes. We resolve the conflict.
Heat-related crashes
Overheating shuts computers down to protect them. We clean the cooling and replace worn fans.
Memory errors
Bad memory causes random crashes. We test each module and replace any that fail.
Drive errors
A drive with errors can cause crashes and lost files. We test it and replace it if needed.
Program conflicts
Programs that clash with each other or with Windows are updated, repaired or removed.
Crashes on older home computers
When a computer that has worked for years suddenly starts crashing, dust and heat are frequent causes. Fans clog, the processor overheats and Windows shuts down to protect itself. A cleaning and fresh thermal paste often solve the problem completely.
What customers say
Once again, Daryl saved the day and fixed my computer! I have used his services for more than 10 years. He’s very knowledgeable, professional, with reasonable prices.Read full review
This assignment entailed setting up a new laptop, and transferring several programs and considerable data accumulated on my old laptop over the last 10 years. The job was undertaken by Calvert who showed himself to be knowledgeable, efficient and fluent in a range of technical activities.Read full review
GET STARTED
Ready when
you are.
Call or book online and tell us what is happening with your computer. We will set up a blue screen & crash repair visit at your Mount Vernon home at a time that suits you.