Often we can manually remove the virus, without having to wipe your hard drive. This includes infections from Vista Security 2012, Win 7 Antivirus 2012, Win 7 Security 2012, AV Security 2012, and hundreds of other, similar rogue 'antivirus' programs. Here's the full list of viruses we remove.
Other times, if the virus has infected Windows and/or disabled your system, we have to completely format the hard drive, erasing all the virus, spyware, and everything else. We back-up all of your personal files (music, pictures, favorites, documents, etc.) before performing this, so nothing is lost.
There are zero recorded cases of a virus or spyware destroying computer hardware. Therefore, a format of the hard drive always completely removes the infected file(s).
Using traditional methods (e.g. Norton Anti-Virus, McAfee Security Center, etc.) are great for recognizing viruses and/or preventing them from running.
However, when it comes to virus removal, anti-virus software can only go so far. Hire us to either manually remove these harmful programs manually, file by file, or totally wipe your hard drive clean and start fresh (after saving your files, OF COURSE!)
We provide this service for a very competitive rate -- Contact us for a free quote. ... Or follow the steps below to send us a 'video' of your problems: (No camera required)
Click here and follow the on-screen instructions. This website will take a LIVE video of WHATEVER you do on your computer... and then will email it to Mount Vernon Computer Repair.
Feel free to show any error messages, random popups, or any other problems you may be having. If you don't have a microphone, that's okay, it will still take the video.
Good luck! (Please email us before or after doing the recording so we can know who to contact and get working on fixing your computer!)
